Why HEATPORT is the winner in NZ market?

INTRODUCTION

 

Unlike any other NZ sellers of this similar product who import finished diesel heater kits from overseas, from our information we are the only company in New Zealand who actually assembles the product directly in New Zealand and imports rather carefully selected individual components of these heater kits. Thanks to this strategy we have a total control on the quality and we carefully select suppliers of the individual parts and basically we try to get the best components currently available on the market where deciton is not based on purchase price, but rather and always on quality. We also let factories to custom manufacture many parts for us to improve the overall quality or function (for example: heat exchangers, ECU modules, controllers, wiring looms, exhaust silencers, plastic casings, packaging boxes etc.). Thanks the total control on selection of suppliers of each individual part, our own assembly and quality check, very advanced documentation we have created for customers and our deep understanding what factors actually influence the life time of the units we were able to rapidly increase the quality that can not be compared with "typical" low cost diesel heaters offered anywhere else in NZ.


Most of the another diesel heater brands or non brands ,imported to NZ from China share the same product design Eberspächer D2 / D4 engineered back in Germany and product photos show very same product. The main difference is that the friendly retail price has been achieved by cutting the price all the way in assembly factory in two most critical areas - selection of core components included, cutting the price on the manufacturing cost = quality of components + assembly itself  + most importantly quality check with acceptable levels set too low.All this factors not only lower the quality of the product , but can rapidly affect the lifetime - something not shown on the photos. In comparison the genuine Eberspächer D4 units are still sold for about $3500NZD retail, therefore the idiom "You get what you pay for" applies in this field well as in any other industry.


Reaching the best quality product may be one winning strategy, but for typical customers or commercial resellers is the most important the reliability of the supply chain in case anything gets wrong or customer requires any assistance. Thanks to the largest stock of spare parts and accessories for this type of product in NZ with our service/installation facility (located in Banks Peninsula / Canterbury) and deep knowledge in this field, we are able to offer the fastest warranty/after-warranty support with very reasonable pricing of spare components.


The lack of spare parts does not affect only small rebranded heaters imported to NZ from china, this affects also the large german brands - who are represented in New Zealand only by list of resellers/e-shops - who only include couple of main products in their product portfolio and with no or very limited stock of spare components. The supply may mean waiting typically 3 weeks for air shipping from Europe and with larger landed cost + margins of resellers the price of some individual parts may jump up to 5-10x higher than typical HEATPORT replacement parts. This makes the after warranty repairs of the german brands very uneconomic.


We are often contacted by owners of motorhomes with german brand units who received quotations for repairs in range of thousands of dollars and they rather decide for complete exchange for brand new heating system offered by New Zealand's brand HEATPORT.


We try our best to offer a solution that fits better the local New Zealand market.

Comparison Chart

Compared model

N/A

H2/H4

D2/D4

Retail price

< 500NZD (purchased overseas)


> 500NZD (purchased locally)


900-1200 NZD

+- 2000 NZD (Airtronic D2 - 2kW)

+- 3500 NZD (Airtronic D4 - 4kW)



The comparison of all parties has been done clearly to showcase the real differences by our best knowledge and is done honestly and impartially to answer the most common repeatable questions of "What is the difference?" .  Please make your own decision and judgement.

Overview

 

No brand OR branded models purchased online from overseas including the locally rebranded diesel heaters sold by local resellers and e-shops.


The purpose of the comparison below is not to discredit the quality of products of another brands, but is it meant to be a warning that should rather showcases how bad not just the parts can be, but also the overall life-time, total cost of the ownership and the support you may expect.


All of the compared values below may not be applicable to all of the "low-cost brands" available on market, but represent the typical most common lowest-cost installation diesel air heater kit drop-shipped to NZ or imported by local resellers.

HEATPORT brand is the ownership of the New Zealand based family owned company LF Bros NZ Pty Limited with its own design, development, testing, assembly, quality check and service facility located in Banks Peninsula.


Our mission is to bring the ultimate premium quality diesel heating system that everyone can afford.


We think about every single detail of the product. This details are mostly invisible for normal people but we know that the continual improvement of all of these bits with no compromise on the selection of the parts and quality is the only way to offer the best customers experience, long lasting easy to use product and reach customers trust.

The Eberspächer Group of Companies, with headquarters in Esslingen am Neckar, Germany, is a privately owned family business that is an international automotive supplier.


It is one of the leading system developers and suppliers of diesel heaters in the world.

Origin

 

Origin of core product design

Germany

(Eberspächer D2 / D4)

Germany

(Eberspächer D2 / D4)

Germany

(Eberspächer D2 / D4)

Current product designed

China

New Zealand

Germany

Assembly and QC

China

New Zealand

Germany

England

Poland

China

Components

 

Main heater unit

 

Plastic casing

LOW QUALITY
• cheap plastic material

• may release toxic gases after overheating heating

• low scratch/crack resistance

• very low quality of mould

• very low quality of edge finish

EXTRA HIGH QUALITY

• PA66-GF30

• high temperature / scratch /crack resistant plastic

HIGH QUALITY

• PA66-GF30

• high temperature / scratch /crack resistant plastic

Heat exchanger

LOW QUALITY
• low quality moulds

• low surface finish

• wrongly cleaned aluminium extrusion in inlets

HIGH QUALITY

HIGH QUALITY

Motor fan

LOW QUALITY
• wrongly balanced fan

HIGH-QUALITY

• precisely balanced fan

HIGH QUALITY

• precisely balanced fan

Glow Plug

LOW QUALITY

• cheap glow plug

• lower life time & performance

HIGH QUALITY

• Japanese Kyocera glow plug

HIGH QUALITY

• Japanese Kyocera glow plug

Thermal pads

LOW QUALITY

• pads imbedded to the casing


EXTRA HIGH QUALITY

• pads glued to the casing

HIGH QUALITY

• pads imbedded to the casing


Waterproof ECU unit

N/A

N/A

YES

• the heater unit is allowed to be sitting under the vehicle and be exposed to water

Waterproof ECU connectors

N/A

N/A

YES

• the heater unit is allowed to be sitting under the vehicle and be exposed to water

Control system

 

Auto-stop function

N/A

The heating unit continues heating in the lowest heating power once the preset temperature is reached. This can cause increasing of the room temperature above the preset temperature.

YES

Voice Multi Control


* please check the comparison

YES

Wired controller

LOW QUALITY

• low quality display

• very unintuitive UI

• extremely difficult to operate

• no documentation

HIGH-QUALITY

• DiGi Start Pro / Voice Multi Control

* please check the comparison

EXTRA HIGH-QUALITY

Keychain wireless controller

N/A or YES

YES

• DiGi Start Pro (optional)

• Voice Multi Control

N/A

3M double sided sticker for wired switch

N/A

YES

N/A

LCD wireless controller

N/A or LOW QUALITY

YES

• DiGi Start Pro

N/A

Wiring harness

LOW QUALITY
• single insulation

• small diameter of wires

HIGH-QUALITY

• double insulation

• waterproof connectors

EXTRA HIGH QUALITY

• double insulation

• extra strong outer insulation

• waterproof connectors

Installation material

 

Air intake

 

Air Intake Hose

HIGH-QUALITY OR LOW QUALITY
• may be a very thin material

HIGH-QUALITY

EXTRA HIGH QUALITY

• extra high durability

Air intake silencer

N/A OR YES

YES

N/A or YES

(optional)

• may not be available from local resellers

Exhaust system

 

Exhaust silencer

N/A OR LOW QUALITY

• spot welded unsealed inlets

• thin walls

HIGH QUALITY

• tig-welded fully sealed inlets

HIGH QUALITY

• spot-welded unsealed inlets

Exhaust pipe

LOW QUALITY

• very thin material

• cannot be cut in-line

• wrong diameter of the connection (up to 3mm difference in ID)

HIGH QUALITY

• corrugated stainless steel 304

HIGH QUALITY

• corrugated stainless steel 304

Exhaust pipe - per linear metre

N/A

YES

(optional)

N/A or YES

(optional)

• may not be available from local resellers

Fiberglass exhaust insulation sleeve - per linear metre

N/A

YES

(optional)

N/A

Marine exhaust skin fitting

N/A

YES

(optional)

• stainless steel 316

N/A or YES

(optional)

• may not be available from local resellers

Fuel system

 

Fuel pump holder

YES

YES

YES

Fuel pump

LOW QUALITY
• type C pumps

• higher noise level

• lower life-time

HIGH-QUALITY

• type E pumps

HIGH QUALITY

• type E pumps

Waterproof fuel pump connector

N/A or YES

YES

(optional)

YES

Fuel pump extension cord

N/A

YES

N/A

Fuel filter

LOW QUALITY
• Vertical filter

HIGH-QUALITY

• heavy duty horizontal fuel filter

 horizontal fuel filter with water separator

 vertical filter 

N/A or YES

(optional)

• may not be available from local resellers

Nylon fuel hoses with rubber sleeves

N/A
• silicon based flexible hose with much larger ID

• vulnerable for creating airlock

• absorbs the shocks of the fuel pump

• lowers the life-time of the atomising net due reduced pressure of incoming fuel

• lower self-cleaning effect

YES

YES

Selection of suction pipes

N/A or YES

 1 models available

YES

• 2 models available

YES


Selection of fuel tanks

N/A

• standard kit comes mostly with one size of the tank

• no fuel tank options available

YES

• 21 different models available

N/A

• standard kit comes with no fuel tank

Duct system

 

Air Outlet Hood

N/A

• size of the air outlet hood is fixed in the installation kit

YES

• 60mm / 75mm / 90mm / 2x43mm / 4x43mm hood available to be attached to the kit

N/A 

• size of the air outlet hood is fixed in the particular installation kit

Duct per linear metre

N/A

YES

(optional)

N/A or YES

(optional)

• may not be available from local resellers

Air vents

N/A or YES

• 1 included

• additional may not be available

YES

• 2 included

• additional vents optional

N/A or YES

• 1 included

• additional may not be available from local resellers

T-Junctions

N/A or YES

(optional)

• may not be available

YES

• 1 included

• additional t-junctions optional

N/A or YES

(optional)

• may not be available from local resellers

Reducers

N/A

YES

(optional)

N/A or YES

(optional)

• may not be available from local resellers

Installation material

 

Bottom plate with gasket

N/A
• only metal bottom plate

• requires additional sealant to be applied under the bottom plate

YES

N/A
• only metal bottom plate

• requires additional sealant to be applied under the bottom plate

Base  gasket

LOW QUALITY
• often a different size not matching the size of the casing

• lower temperature resistance

HIGH-QUALITY

HIGH-QUALITY

Duct/air Intake hose clamps

LOW QUALITY
• easily get broken with very small torque

• cannot hold the high torque

• small width of the clamp

HIGH-QUALITY

• standard quality worm drive hose clamps

EXTRA HIGH QUALITY

• extra high torque worm drive hose clamps

Exhaust hose clamps

LOW QUALITY
• easily get broken with very small torque

• cannot hold the high torque

• small width of the clamp

HIGH-QUALITY

• standard quality hose clamps

EXTRA HIGH QUALITY

• extra wide high torque hose clamps

Other installation material

POOR SELECTION

 poor selection of the small parts as screws/bolts/zip ties and another bits and pieces

LARGE SELECTION

• very good selection of all  important small parts as brackets/screws/bolts/zip ties and another bits and pieces that should meet every installation

• as every installation is unique, even this part list may not meet the requirements of every single installation and the installer may expect using additional screws/bolts/cable ties etc.

LARGE SELECTION

• even a bit better selection of all  important small parts as brackets/screws/bolts/zip ties and another bits and pieces that should meet every installation

• as every installation is unique, even this part list may not meet the requirements of every single installation and the installer may expect using additional screws/bolts/cable ties etc.

Packaging

 

Protection of the heater unit

POOR

• if packed only in cardboard, the wrong packaging may cause cracking of the heater before delivery

 • if packed in polystyrene enclosure, the heater unit is not protected by plastic bag and many small bits of polystyrene fall inside the combustion chamber, air intake propeller or fan turbine and may cause the permanent damage afterwards

EXCELLENT

• high quality polystyrene enclosure inserted inside the same size cardboard box

• heater unit inserted in protection plastic film avoiding any bits of polystyrene to enter the heater unit

POOR

• packed in better quality cardboard box, but the wrong handling may cause hit/crack of the heater case before delivery

• as the heater unit is not protected by plastic bag the cardboard may cause small scratches on the body (especially due to long international air cargo transportation) and small bits of the cardboard to fall inside the combustion chamber, air intake propeller or fan turbine and may cause the permanent damage afterwards

Protection of the components

POOR

poor protection of the high sensitive or scratch sensitive components

EXCELLENT

• Any sharp parts are extra protected to do not cause scratches of another components

• The most vulnerable components packed in its own bags or in polystyrene enclosure

GOOD

• Lower quality shipping boxes that easily get damaged before delivery due to thin cardboard

 Good protection of standard accessories components

• Excellent protection of most vulnerable components as wired switches etc.

Water-proofing of all parcels

N/A

YES

• every small parcel is shipped in water-resistant shipping bags

• every large parcel that leaves our facility is on top covered with couple of layers of black film making the package water resistant agains the bad weather and the black colour of the film intentionally hides the content for security reasons

N/A

Customisation

 

Fully customisable kits

N/A

YES

• we can create kits with fully customised part lists that will exactly match your requests

• all the kits that are assembled per order

• our customers do not have to pay for parts they do not need

N/A

Custom made parts or setup

N/A

YES

• we can also modify or remanufacture some parts based on your requirements

N/A

Manuals

 

Installation manual

EXTRA LOW QUALITY OR N/A


EXTRA HIGH QUALITY

HIGH QUALITY

Operational manual

EXTRA LOW QUALITY OR N/A


HIGH QUALITY

HIGH QUALITY

Error codes / troubleshooting table

LOW QUALITY OR N/A

• error code table with very basic list of possible reasons of fault OR no error code table

EXTRA HIGH QUALITY

• extra advanced error code table with much longer list of possible reasons of fault

HIGH QUALITY

• good quality error code table with average list of possible reasons of fault

Installation

 

Difficulty for DIY assembly

MORE DIFFICULT

• low quality parts that are hard to work with

• missing components

• extra low quality documentation

EASIER

• all components ready

• full technical documentation

MORE DIFFICULT

• the wiring harness is not prewired to the connectors and must be assembled by installer

• any mistake in wrong wiring of connectors can cause permanent damage of the electronic modules

• documentation takes time to understand

Difficulty to assemble by PRO

MORE DIFFICULT

• low quality parts that are hard to work with

• missing components

• extra low quality documentation

EASIER

• all components ready

• full technical documentation

EASIER

• all components ready

• full technical documentation

Delivery time of the additional components (if installation requires)

> 1 month or N/A

• may require another 3rd party suppliers

Days

• All in stock parts are shipped within 24 hours from Canterbury

• For any current models we usually stock every single component on the shelf

Days or 1-4 weeks

• Days for locally stocked parts

• Weeks for non-stock parts

Support

 

NZ based physical branch

N/A

 only multiple local resellers offering these products or parts as part of their product range


YES

 located in Duvauchelle, Canterbury

 you are more than welcome to visit our showroom and talk with us about any technical aspects of the product or installation.

N/A

 only multiple local resellers offering these products or parts as part of their product range

E-mail support

N/A


YES

YES

NZ Phone line

N/A


YES

N/A

Spare parts & Accessories

 

Selection of spare parts

GOOD or LOW

• is depending on the particular model

 may require another 3rd party suppliers



EXTRA HIGH

 unlike any other resellers we deal directly with factories and store the components in bulk

 as the products are assembled directly in our facility, we are able to supply the largest selection of spare/replacement components to every small bits and pieces 

HIGH or LOW

  very large selection of spare parts available in Europe and USA

 very limited selection locally

Selection of accessories

GOOD or LOW

• is depending on the particular model

 may require another 3rd party suppliers


HIGH

 unlike any other resellers we deal directly with factories and store the components in bulk

 we are able to offer the largest selection of accessories for diesel heaters locally

EXTRA HIGH or LOW

 very large selection of accessories available in Europe and USA

 very limited selection locally

Shipping from

Overseas OR New Zealand


Canterbury, New Zealand

 all in stock parts are usually shipped within 24 hours with local shipping fees

Overseas OR New Zealand

 extra long shipping for international shipment + high shipping fees due to limited selection of components available locally

Warranty

 

Purchased locally

 

Customers Guarantee Act

Full CGA protection


Full CGA protection

Full CGA protection


Warranty period

12 MONTHS



12 MONTS / 24 MONTHS

 Every standard order comes with full 12 Months warranty coverage

 24 Months warranty is available as "Extended Warranty" package (optional)

12 MONTS / 24 MONTHS

(optional)

Reality of level of support

GOOD OR LIMITED OR N/A

 level of warranty support may depend on the particular reseller


EXTRA HIGH 

 we are committed to provide the best customers service and will not let you down in case of any troubles


Local stock helps us to process any warranty cases fastest possible.

HIGH OR GOOD OR LIMITED

 level of warranty support may depend on the particular reseller

 processing time of warranty case may be delayed by shipping to authorised service centres OR by delay in supply of spare parts

Purchased from overseas

 

Customers Guarantee Act

No CGA protection

-

No CGA protection


Warranty period

N/A



-

International warranty

Reality of level of warranty support in NZ

LIMITED OR N/A



-

LIMITED SUPPORT

 level of warranty support may depend on the particular reseller

 processing time of warranty case may be delayed by shipping to authorised service centres OR by delay in supply of spare parts

Service and repairs

 

Warranty service

N/A or VERY LIMITED


EXTRA FAST

 we have our own service and diagnostic facility with necessary spare components available on hand.


 the processing time of warranty repairs is usually very short

FAST OR SLOW or EXTRA SLOW

 very limited local supply of spare parts may rapidly increase the processing time of repairs 

After-warranty service

N/A


EXTRA FAST

 we have our own service and diagnostic facility with necessary spare components available on hand.


 the processing time of warranty repairs is usually very short

FAST OR SLOW OR EXTRA SLOW OR N/A

 very limited local supply of spare parts may rapidly increase the processing time of repairs 

Self-service / repairs

LIMITED or N/A

 may be very difficult due very limited or no local supply of spare parts and may involve international shipping

 may require special tools not widely available 


EASIER

 If you decide to service the unit on your own, we can guide you with selection of the right components needed

 we can supply the special tools needed

LIMITED or N/A

 may be very difficult due very limited or no local supply of spare parts and may involve international shipping

 may require special tools not widely available 

Total cost of ownership

 

Retail Price

 

Basic kit

< 500NZD (purchased overseas) 

> 500NZD (purchased locally) *


900-1200 NZD *

2000 - 3500 NZD *

* Basic installation kit includes usually all the necessary parts for fully working installation. Most of the customers are able to make fully working setup and do not require additional accessories unless they decide for it to increase the comfort of using the product/to make the installation easier/because the installation conditions require the additional accessories.

Additional accessories for much advanced installation

0-600 NZD *

0-600 NZD *


0-1800 NZD *

* Extended lengths of the duct, additional air vents or another accessories can increase the cost accordingly. Marine installation usually requires additional components that are not included in the standard kit.

Deduction of GST

N/A

 unless purchased from local resellers

YES

YES

Installation

 

Cost of installation DIY

30-100 NZD

 repurchase of small installation material + standard parts missing in original kit or due to extra low quality 

0 NZD

0 NZD

Cost of installation by professional installer

500-1000 NZD *

500-1000 NZD *

500-1500 NZD *

* Price depends on the complexity of application / duct system and total time spent. This can be highly dependent on positioning of the heater unit, difficulty of the access, quality of the components, special requirements and mainly finding the right spot for the particular components based on physical limitations and rules VS physical blockage of the space by another components of the vehicle/building etc.

After-warranty service and repairs

 

Cost of spare parts

LOW OR EXTRA HIGH

• if the components are available, the cost is usually low

 some of spare components are not widely available to be sold individually 

 often the most economic repair is purchase of a new kit OR exchange of complete electronic system for new.


LOW

HIGH OR EXTRA HIGH

Total

 

Total cost of ownership

REASONABLE OR HIGH OR EXTRA HIGH

 As the life-time of the product is very unpredictable, the total cost including DIY/PRO installation can be extremely large for the very short period if the life-time is rapidly shorter.

 If the installation by professional installer is not performed by the reseller of the unit, this can be a serious gamble.

REASONABLE

HIGH

 due to the very high initial expense

Summary

 

Advantages

 

• Extra low initial purchase price

• Assembled and QC in New Zealand


• Best value for money


• Express delivery Nationwide


• Easy to install


 High quality of components


• High quality check of components


 Quality documentation


• Good life-time


• Total cost of ownership


• NZ Support


• HEATPORT installation service in Canterbury


• Largest selection of spare parts and accessories stocked in Canterbury for reasonable price



• High quality of components


• Extra high quality check of components


 Quality documentation


• Good life-time

Disadvantages

 

• Total cost of ownership


• Low quality of components


• Extra low standards for quality check


• Missing parts


• Extra low quality of documentation or no documentation


• Long delivery time unless purchased from local reseller


• Safety risk

• Higher initial purchase price

• Extra high initial purchase price


  Extra high price of genuine additional accessories


• Total cost of ownership